Service Advisor - MB Mississauga

Service Advisor - The Power to Move You

Mercedes-Benz Mississauga is a successful dealership that welcomes talent and enthusiasm and rewards performance and accomplishment.  Part of Zanchin Automotive Group, a privately-owned network of successful dealerships, supporting the community for nearly 50 years, where careers are made and fostered with enthusiasm, integrity and respect.  Now is the time to be part of a Team that encourages progressive and entrepreneurial styles, and drives performance through winning attitudes.

MB Mississauga’s ever-growing operation is looking for a motivated, driven and high-performing Service Advisor to join the team. Successful candidates will have experience in a dealership service environment, we offer great compensation plans and training to help you succeed. As a steward of the JLR brand, candidates should possess a strong belief in guest satisfaction & quality workmanship.

About the opportunity…

As an integral part of the “we can do that” operation, this position will assist customers with requests for repair, service concerns and vehicle inspections.  Specifically:

• Obtain customer vehicle data, history and odometer reading.
• Manage the repair order process, approvals, labour estimates/authorization calls and follow-ups.
• Offer and arrange alternative transport for customers (Rental vehicle or shuttle), if necessary.
• Answer all technical repair work and price-related questions for customers.
• Test-drive vehicles.
• Resolve customer complaints courteously and promptly, or refer to Service Manager.
• Keep abreast of relevant changes in automobiles and dealership products.
• Maintain awareness of factory-recommended maintenance schedules.
• Attention to detail when documenting their inquiries, concerns and contact information.

About you…

Ideal candidates will have a strong background and proven experience in a dealership Service Department, and have a passion for performance.  Skills and attitudes include:

• 3 to 5 years experience working in a dealership Service environment; preferably with a premium/luxury brand
• 4 years experience in a sales and/or customer-facing position
• Must be flexible to work some evenings and Saturdays, as business demands increase
• Highest degree of professionalism and brand representation
• A valid G Driver's License with a clean driving abstract
• Great communication skills
• Reliability, productivity and a positive attitude are some of the strong traits we are looking for

Why choose Zanchin Automotive Group?

• Your career ambitions will be achieved -- we offer career development and advancement.
• You will be part of a winning team -- we are a leader in the industry driven by nearly 50-years of people-centric business modelling.
• Your voice will be heard and ideas celebrated -- we have an entrepreneurial and strategic attitude, that welcomes and supports individual ideas and strategies.
• You will enjoy a competitive pay and bonus plan -- we offer many employment perquisites.
• You’ll be part of a culture at the forefront of transparency, communication and engagement – we are a Team, and work together to achieve and thrive.

Apply now to join a dynamic company where the future is limitless, and embark on an exciting career and journey.

Interested in becoming part of the Zanchin Automotive Group team?  Send your resume for review and consideration. We thank all applicants for their interest, but only those candidates selected will be contacted.

Zanchin Automotive Group is an equal opportunity employer committed to fostering an inclusive, equitable and accessible workplace where every team member feels valued, respected and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from all people. Should you require accommodation or support in any aspect of the recruitment and selection process, we will work with you to meet your needs.