Assistant Service Manager/Customer Services Manager - Mercedes-Benz Midtown

Assistant Service ManagerCustomer Service Manager - The Power to Move You

Mercedes-Benz Midtown, part of Zanchin Automotive Group, a privately-owned network of 30+ successful dealerships that welcomes talent and enthusiasm, values people and contributions, and rewards performance and accomplishment, is looking for an experienced and enthusiastic Assistant Service Manager/Customer Service Manager to join the Team.  With a focus on driving performance and vehicle labour sales, this position will manage the overall operation of the service department, internal controls and target achievement. 

Join now to be part of a company that has been supporting and serving the community for nearly 50 years, and where careers are made and fostered with enthusiasm, integrity and respect.  Now is the time to be part of a Team that encourages progressive and entrepreneurial styles, and drives performance through winning attitudes.

CURRENT LOCATION: Midtown Toronto (849 Eglinton Ave E, Toronto, ON M4G 2L5) 

*FUTURE LOCATION: Etobicoke (Queensway) new, state-of-the-art Mercedes-Benz dealership opening in 2023, as an Experience Destination with cutting-edge architecture with advanced technologies to create an environment in which the consumer leads every interaction.  The 95,900-square-foot facility will occupy a 6-acre site at the southeast corner of The Queensway and The East Mall.

What’s in it for you….

• Competitive and generous compensation package
• Enhanced Group Benefits Program, including extended medical, dental, vision, life insurance…and so much more
• Company-provided tools and equipment
• Ongoing development and training, including product and industry knowledge, from experienced leaders and experts
• Opportunity for career advancement within the group

About the opportunity…

As an integral part of the “we can do that” operation, this position is responsible to maintain high profitability of the operations while supervising and leading, building a clientele and establishing solid employee relationships.  Specifically:

• Responsible for the day-to-day activities of the service repair department, including assisting to ensure that customer service needs are met and vehicles are repaired correctly
• Supervise repair procedures and assist Mechanics / Technicians, Apprentices and Service Advisors in resolving difficult repair problems as needed
• Notify all staff of anything that would cause work delays
• Document and review all comebacks and initiate preventative measures to avoid repeats
• Submit monthly reports of comebacks to the Service Manager
• Submit Warranty claims and ensure that claims are fully paid within 30 days
• Assist in submitting CMS and TAS cases as directed by the Manager
• Assist in Maintaining an inventory log of tools and equipment and maintain all safety recommendations
• Collaborate with the Service Advisors in ensuring job distribution is done fairly
• Inform the Service Manager regarding absences of staff by keeping an attendance log sheet
• Ensure high quality of conduct and workmanship from Technicians and Apprentices
• Perform spot checks in the shop to ensure high-quality standards are being met
• Ensure all Technicians and Apprentices are trained to manufacturer requirements and informed of all related manufacturer recalls, technical bulletins, etc
• Ensure that the shop is always clean and tidy

About you….

Ideal candidates will have a strong background and proven experience in Customer Service and a dealership Service department, including:

• three (3) years proven experience as a Customer Service Manager; luxury dealership experience preferred
• experience leading and supervising Team Members
• proficiency working with ERP systems (ie. CDK, Reynolds), and Microsoft Office software (ie. Excel, Word, Outlook)
• strong ability to communicate professionally (verbally and written)
• proven ability to influence change and effectively lead projects
• ability to adapt to a changing environment and meet deadlines
• ability to maintain internal controls
• strong attention to detail, organized and strategic
• ability to maintain confidentiality and professionalism
• ability to work independently and with minimal supervision
• self-motivated and driven with a passion for excellence in execution
• a desire to work in a high energy, fast-paced environment
• a proven commitment to quality of work

Why choose Zanchin Automotive Group?

• Your career ambitions will be achieved -- we offer career development and advancement.
• You will be part a wining team -- we are a leader in the industry driven by nearly 50-years of people-centric business modelling.
• Your voice will be heard and ideas celebrated -- we have an entrepreneurial and strategic attitude, that welcomes and supports individual ideas and strategies.
• You will enjoy a competitive pay and bonus plan -- we offer many employment perquisites.
• You’ll be part of a culture at the fore-front of transparency, communication and engagement – we are a Team, and work together to achieve and thrive.

Apply now to join a dynamic company where the future is limitless, and embark on an exciting career and journey.

Interested in becoming part of the Zanchin Automotive Group team?  Send your resume with salary expectations for review and consideration.  We thank all applicants for their interest, but only those candidates selected will be contacted.

Zanchin Automotive Group is an equal opportunity employer committed to fostering an inclusive, equitable and accessible workplace where every team member feels valued, respected and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from all people. Should you require accommodation or support in any aspect of the recruitment and selection process, we will work with you to meet your needs.