Customer Service Manager - Mercedes-Benz Newmarket

Customer Service Manager career and employment opportunity awaits you.

The Power to Move You

Mercedes-Benz Newmarket, part of Zanchin Automotive Group, a privately-owned network of 35+ successful dealerships that welcomes talent and enthusiasm, values people and contributions, and rewards performance and accomplishment, is looking for an experienced and enthusiastic CUSTOMER SERVICE MANAGER to join the Team.  

Join now to be part of a company that has been supporting the community for 50 years, and where careers are made and fostered with enthusiasm, integrity, and respect.  Now is the time to be part of a Team that encourages progressive and entrepreneurial styles, and drives performance through winning attitudes.

What’s in it for you…

• Competitive and generous compensation package
• Enhanced Group Benefits Program, including extended medical, dental, vision, life insurance…and so much more
• Company-provided tools and equipment
• Ongoing development and training, including product and industry knowledge, from experienced leaders and experts
• Opportunity for career advancement within the group
• Employee preferred pricing for vehicles, travel, gym memberships, cell phones/plans, and so much more

About the opportunity…

As an integral part of the “we can do that” operation, this position is responsible to maintain high profitability of the operation, while supervising and leading aspects of the systems; also responsible to sell vehicle maintenance and repair while engaging with customers.  Specifically:

• sell recommended and required vehicle maintenance to customers, while providing thorough and expert details and explanations; explain the nature of vehicle work and associated costs
• advise customers on how to look after the vehicle and stress the importance of maintenance, based on manufacturer technician features
• schedule vehicle maintenance appointments, develop long-lasting relationships with customers, and increase retention
• prepare detailed and accurate estimates of labor and parts costs, and present them to the customer for authorization
• perform vehicle inspections prior to maintenance
• determine the time frame for work completions and communicate with the customer to keep them informed of updates or delays
• verify the scope of warranty coverage on the customer vehicle before maintenance commences
• define patterns and work to improve efficiency; determine and oversee shop throughput and workflow
• track and record service department gross profitability and key performance indicators
• make suggestions for continuous improvement and quality control; identify areas of opportunity relating to increased customer-paid, internal, and warranty revenue, and customer engagement and satisfaction
• maintain high profitability in all areas and keep all departmental expenses under strict control
• monitor and maintain all manufacturer warranty programs for high profit and claim accuracy
• follow-up with customers to achieve a high customer retention level and ensure satisfaction; handle escalated customer complaints

About you…

Ideal candidates will have a strong background and proven experience in dealership vehicle service sales, including:

• desire for professional growth and advancement; the willingness to ‘learn by doing and advance into the position of Service Manager
• 5+ years of proven experience as a Service Advisor
• proficiency in working with ERP systems (ie. CDK/Reynolds)
• proficiency in working with Customer Relationship Management Systems
• ability to sell vehicle maintenance
• ability to adapt to a changing environment and meet deadlines
• strong ability to communicate professionally (verbally and written)
• strong attention to detail; organized and strategic
• ability to maintain confidentiality and professionalism
• ability to work independently and with minimal supervision
• self-motivated and driven with a passion for excellence in execution
• a desire to work in a high-energy, fast-paced environment
• a proven commitment to quality of work

Why choose Zanchin Automotive Group?

Your career ambitions will be achieved -- we offer career development and advancement.

You will be part of a winning team -- we are a leader in the industry driven by 50 years of people-centric business modeling.

Your voice will be heard and ideas celebrated -- we have an entrepreneurial and strategic attitude, that welcomes and supports individual ideas and strategies.

You will enjoy a competitive pay and bonus plan -- we offer many employment perquisites.

You’ll be part of a culture at the forefront of transparency, communication, and engagement – we are a Team and work together to achieve and thrive.

Apply now to join a dynamic company where the future is limitless, and embark on an exciting career and journey.

Interested in becoming part of the Zanchin Automotive Group team?  Send your resume with salary expectations for review and consideration. We thank all applicants for their interest, but only those candidates selected will be contacted.

Zanchin Automotive Group is an equal opportunity employer committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from all people. Should you require accommodation or support in any aspect of the recruitment and selection process, we will work with you to meet your needs.