Service Technician - Mercedes Benz Durham - 25119

SUMMARY JOB DESCRIPTION

The MAJOR TASKS are listed below, but the incumbent may be assigned to other duties.

• Performs the work described in the work orders efficiently and accurately, based on the dealer’s and manufacturer’s standards.
• Maintains satisfactory attendance and punctuality.
• Projects a positive attitude, for the benefit of our customers and our junior employees.
• Uses repair order punches clock appropriately, i.e. punch on DW time during diagnosis process, punches off when diagnosis complete, punches on W time during repair process and punches off when complete.
• Performs all work as outlined on the front of the repair order, with efficiency and accuracy, and in accordance with dealership and factory standards.
• Saves and tags parts if the job is under warranty or insurance or if requested by the customer and ensures work order is stamped by parts department.
• Ensures that productivity and efficiency is comparable to that of peers.
• Disposes of garbage, recycling, etc. as required.
• Uses or wears the equipment, protective devices or clothing that Mercedes-Benz Durham requires to be used or worn.
• Does NOT remove or make ineffective any protective device. If there is a problem with a device, reports to service manager or shop foreman.
• Does NOT use or operate any equipment, machine, device or working in any manner that    may endanger yourself or another worker.
• Does NOT engage in any prank, contest, feat of strength, unnecessary running or rough and boisterous conduct.
• Knows, understands and implements safe work practices and procedures.
• Knows, understands and employs established rules and procedures for handling materials, equipment and processes (e.g. use proper lifting techniques, etc.)
• Reports any/all injuries, incidents unsafe or broken equipment and unusual conditions immediately to service manager or shop foreman.
• Records cause and correction statements accurately on a work order including specifications/measurements and tips documents and any other pertinent information regarding the repair.
• Utilizes DMS to request parts from parts department.
• During repair, reports any maintenance work required or safety related issues to service advisor.
• Notifies the service advisor and/or the foreman, as soon as possible, if additional work is required, if the work described is unnecessary or if the repairs cannot be done. Gets required initials prior to doing work. As deemed necessary, interacts with customer and advises on maintenance required on the vehicle and reviews technical features.
• Road tests all vehicles that involve safety repairs and/or removal of wheels. Utilizes one of the following courses: West on Consumers Road to Brock Street, South on Brock Street to 401, East on 401 to Thickson Road, North on Thickson back to Consumers or West on Consumers, North on Hopkins, East on Thickson and South on Consumers.
• If necessary, road tests the vehicle with customer for diagnosis or confirmation of complaint.
• Road tests vehicle upon completion of work, and accurately records out mileage.
• All vehicles that have had wheels removed must be road tested and rechecks wheel bolt torque after road test. And CONFIRMATION Stamp on repair order.
• Installs the optional equipment requested by the customer or the dealer.
• Participates in training programs and attends school and events sponsored by the manufacturer and dealer.
• Keeps up-to-date on the manufacturer’s technical bulletins.
• Supervises the work of the apprentice technicians, helpers, coop students etc. as requested.
• Ensures that while working on a customer’s vehicle there are no grease stains or fingerprints and remains clean utilizing fender covers and floor mats. Reports any incident which may affect the appearance or condition of a vehicle to the service advisor and shop foreman as soon as possible.
• Cleans shop floor and tool bench at least three times per week, or more frequently as necessary. Ensures that the work counter is kept free of unnecessary clutter and maintains a professional appearance at all times.
• Ensures that the entire shop is clean and tidy.
• Maintains all the tools and manuals belonging to the dealership and takes responsibility for them; returns them to the proper location, in the same condition as when they were received.
• Keeps abreast of federal and provincial regulations and municipal bylaws governing the removal of hazardous waste, etc.; understands and observes them.
• Keeps abreast of health and safety regulations and understands and observes them.
• Attends WHMIS meetings.
• Uses all tools and equipment in a prescribed manner.
• Reports any safety issues to his/her immediate supervisor as soon as possible.
• Maintains a professional appearance including personal grooming i.e. clean look.
• Performs other tasks, based on management requirements and instructions. 
• Uses his/her Mercedes-Benz sites to determine product related bulletins work instructions and recall information including TIPS,WIS & MB Canada Intranet etc.
• Verifies the manufacturers or supplier’s criteria.
• Identifies exceptional cases which may result in special agreements with the manufacturer/supplier; advises service management so they can direct course of action.
• Complies with MBD and MB policies, procedures, and best practises.
• Complies with MBD and MB policies with regards to all required documentation including but not limited to accurate time punching and complaint cause correction statements.
• On the parts tag, records specifications and diagnosis information. i.e. diagnostic trouble codes and cause of failure. Parts must be returned in their original packaging to the parts department.
• Assists in maintaining high standards of customer satisfaction.
• Workmanship directly affects CSI: any come backs related to poor workmanship are to be performed at no cost. Analyzed on case-by-case occurrence
• Reviews service maintenance on vehicle, inspects the vehicle and recommends any additional work required.
• Prepares a detailed and accurate estimate of the cost of labour and parts.
• Determines the time frame for completion of the work; verifies this with the service advisor, if necessary.
• Advises service consultants if there is any change or inaccuracy in the estimate or the time frame for completion of the work, explains the cost and time required in detail, and obtains the appropriate authorization before any additional work is done.
• Ensures that vehicles are parked in the correct direction and correct spaces.  Ensures that they are locked, and that all the keys are labelled and properly organized and stored in a secure location (lock box in the clean-up bay, lock box in KeyTrak room or attached to the work order in the filing cabinet in the closet by the service advisors).
• Adheres to collective agreement related to staggered lunch hours and 10-minute morning break and 10-minute afternoon break. Technicians must punch on and off for lunch and breaks.
• If using someone else’s bay/bench, cleans up after use.

PDI:

• The PDI form is to be completed and the pink copy attached the technician copy of the RO.
• Yellow and white copies of the form are to be delivered with the books and the media cables, to the sales administrator.
• The technician copy of the RO is to be completed with story and appropriate punch times and given to the service coordinator for processing.
• A PDI recheck is to be performed when vehicle is sold at which point tire pressures verifies and wheel bolt torque checked sand vehicle hand over function to be performed.
• Clear front license plate cover to be installed on the front of the vehicle and Mercedes-Benz Durham plate frame to be installed on the back of the vehicle.
• Electronic owner’s manual to be loaded into the command center.
• Wheels locks to be installed on all vehicles. Wheel lock bolt code to be recorded on work order and sticker to be attached to service booklet. Vehicle is to be road tested utilizing prescribed road test course.
• Other items that from time to time may be necessary for the smooth and efficient operation of the dealership.

Qualifications:

• Ability to read and comprehend instructions and information.
• Possesses a valid driver's license, with a good driving record.
• A neat appearance, good judgment, and mature attitude.
• Leads by example.

WORKING CONDITIONS:

This is a physically demanding position.  The employee will stand six to eight hours per shift, and will lift parts weighing up to 70 pounds.  He or she will bend, stoop, kneel, crouch, reach, and feel.  He or she will use hand and power tools in repetitive motions, sometimes for hours per day.  He or she will be exposed to noise, vibration, dust, paint, cleaning solutions, and other hazardous and nonhazardous materials.  To correctly perform all aspects of this job description, a reasonably strong level of fitness is required, both in cardiovascular health and in physical strength.

Note:

This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. While this list is intended to be an accurate reflection of the current job, the dealership reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed when circumstances change (i.e., emergencies, changes in personnel, work load, rush jobs, or technological developments).