Assistant Parts Manager

Assistant Parts Manager – Newmarket Nissan/Infiniti Dealership

Newmarket Nissan Infiniti a division of one of Ontario’s largest automotive groups the Zanchin Automotive Group is currently looking for an Assistant Parts Manager to join their growing team. The ideal candidate will have 2-4 years' experience as a Parts Advisor in an automotive dealership. Looking for an enthusiastic person that’s goal oriented and driven.

We offer Competitive Compensation!

We are looking for a special person who can help assist the Parts Manager, help manage a great group of people and at the same time interact with all the staff in the building in a positive, energetic, motivating manner.

Also have a dynamic ability to help teach and promote growth and learning within our dealership, and also be able to interact with retail and wholesale customers in a positive manner including current customers and attracting new ones.

The person ideal for this great opportunity must be highly interested in a long-term career and can handle daily high's and lows in a mid size Dealership.

This individual must have automotive experience either managing fixed operations in a dealership or certainly have had at least many years of working on the Service desk.

RESPONSIBILITIES:

• Retrieves (pulls) purchased parts from inventory or if the requested parts are not in inventory determines availability, prepare parts requisition, and submit order as required.
• Keeps accurate records of special-order parts
• Answers phone calls, providing price quotes and other information to customers 
• Assist walk-in customers in accurately selecting required parts, suggest companion requirements, offer specials, and ensure that the customer is exposed to the full product line.
• Pull purchased parts from stock.
• If the part is not in stock, determine availability, prepare parts requisition, and submit an emergency order if requested by the customer. Keep records of special order parts.
• Answer phone calls, providing price quotes and other information. Follow ordering procedures for phone orders.
• Assist outside sales representatives with their orders.
• Set up orders for daily shipment, delivery, or pick-up.
• Verify "will call" and "back-order" files weekly and return to vendors, or stock those items not required.
• Solicit assigned accounts by phone.
• Takes phone orders, following all procedures and completing all required documentation
• Processes orders for daily shipment, delivery, or pick-up at counter
• Receives and ships parts in accordance with company policies
• Assists service drive employees in selecting parts needed for repairs in process
• Orders parts not in stock for required repairs in accordance with company policies
• Follows up on special ordered items and promptly notifies service drive employees when received
• Issues credit for parts returned, in accordance with company policies.
• Replenishes assigned inventory daily
• Maintains inventory on shelves and in bins by reporting items needing to be reordered, identifying any discrepancies in stock levels, and returning unsold items to stock
• Advises Parts Manager of any inventory discrepancies and if areas of the department are not in good condition
• Assists in maintaining a balanced inventory consistent with the requirements of the service department, body shop, wholesale accounts, and the "self-service" retail customer
• Provides recommendation on pricing parameters in each category that generate sufficient gross profit to produce a satisfactory profit while maintaining customer loyalty
• Monitors and makes recommendation on how to adjust inventory to minimize obsolescence of parts
• Ensures that all parts are properly tagged so that the dealership recovers full credit from the factory 
• Conducts inventory control activities and audits as directed by the Manager
• Ensures that the same high-quality level of service provided to outside customers is also provided to internal dealership customers. 
• Works with service drive employee to ensure timely turnaround of parts needed for internal jobs
• Follows up on customer concerns and complaints promptly
• Escalates any complaints to Parts Department Manager as needed
• Establishes and maintains good working relationships with "self-service" retail customers and wholesale customers to encourage repeat and referral business
• Completes all documents, forms and reports in accordance with company policy

QUALIFICATIONS:

• High School Diploma
• 2-4 years’ experience in the Parts Department, previous warehouse experience, an asset.
• Familiarity with automotive parts.
• Valid Driver's license and a clean driving abstract
• Computer Literacy, knowledge of Microsoft Office (Word and Excel)

Benefits

Employee benefits package and employee discounts on products & services. If you feel you have what it takes to join our busy Service team then apply today!

Email mmurji@zanchinauto.com/ lori@zanchinauto.com

We thank all applicants for their interest, however, only those selected for an interview will be contacted.

*All candidates must be eligible to work in Canada.