Internal Coordinator


Woodbridge Toyota
Vaughan, Ontario


Last Day to Apply: December 09, 2020

Dealership Internal Coordinator 

Responsibilities:

  • Greet all customers promptly or, if unavailable, acknowledge their presence.
  • Oversees the coordination of the internal department (new & pre-owned vehicles) with the service department opening and closing internal work orders.
  • Prepares the “Get Ready” for new and used vehicles.
  • Inspect each vehicle prior to customer delivery. Inform Sales Consultant once vehicle is ready for delivery.
  • Verify service concerns; preferably accompany the customer to their vehicle to perform a walk-around inspection and obtain an accurate odometer reading.
  • Contact customers daily to confirm upcoming appointments, verify/update customer data, capture email address
  • Answer inbound calls with customer inquiries/appointment dates and times
  • Check frontline Dealership Service Appointment Calendar and properly schedule appointments
  • Outbound calling to confer with customers in order to provide information about recommended maintenance and services, warranty Recalls or Campaigns, overdue for service, service reminders, special order parts, missed appointments
  • Respond to email inquiries quickly and efficiently.
  • Respond to customer needs and work together with frontline Dealership Service Manager/Advisor for exceptional customer experience.
  • Maintain a pleasant telephone manner and assist customers as required
  • Act as initial contact for customer complaints, and get appropriate individuals involved to resolve matters and identify ways to ensure that similar complaints do not occur again.
  • Serves as back-up Receptionist. Covers Receptionist breaks.
  • Follow all company and manufacture policies, directives and procedure
  • Attend all department meetings.
  • Perform any other duties as assigned by management.

Qualifications:

  • 2-3 years experience
  • Expereince in a dealership environment 
  • Experience using Reynolds & Reynolds

 

The Zanchin Automotive Group is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodations for disability during the recruitment process, please indicate this in your application.

*All candidates must be eligible to work in Canada. We thank all applicants for their interest, however, only those selected for an interview will be contacted.

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