Business Development/Customer Care Representative

Business Development/Customer Care Representative

RESPONSIBILITIES:

• Contact customers daily to confirm upcoming appointments, verify/update customer data, capture email address
• Maintain a high level of customer satisfaction with every customer contact
• Answer Inbound calls with customer inquiries/appointment dates and times
• Check frontline Dealership Service Appointment Calendar and properly schedule appointments
• Outbound calling to confer with customers in order to provide information about recommended maintenance and services, warranty Recalls or Campaigns, overdue for service, service reminders, special order parts, missed appointments
• Outbound calling with promotional offers to targeted customers both for sales and service
• Respond to email inquiries quickly and efficiently
• Maintain an average goal of 150 Outbound calls daily
• Schedule service appointments
• Schedule sales appointments
• Maintain, cleanse and update customer vehicle database.
• Respond to customer needs and work together with frontline Dealership Service Manager/Advisor for exceptional customer experience
• Maintain a pleasant telephone manner and assist customers as required
• Act as initial contact for customer complaints, and get appropriate individuals involved to resolve matters and identify ways to ensure that similar complaints do not occur again
• Follow all company and manufacture policies, directives and procedure
• Attend all department meetings
• Perform any other duties as assigned by management

QUALIFICATIONS:

• High School Diploma.
• 1-2 years’ customer service experience, an asset.
• Excellent organization and multi-tasking abilities
• Pleasant telephone manner
• Effective listening and communication skills
• Strong concentration capabilities
• Manual dexterity for typing / keyboarding
• Computer literate
• Ability to work in a fast paced environment
• Ability to work Full-Time hours
• Any type of sales expereince considered an asset

The Zanchin Automotive Group is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodations for disability during the recruitment process, please indicate this in your application.

We thank all applicants for their interest, however, only those selected for an interview will be contacted.

*All candidates must be eligible to work in Canada.