Internal Advisor/Warranty Administrator

We are looking for an Internal Advisor/Warranty Administrator!

Zanchin Auto Group is currently looking for an Internal Advisor/Warranty Administrator to join their growing team in Richmond Hill. Are you an over-achiever driven to perform, if you thrive in a fun. high-pressure, high reward atmosphere, we would like to meet you!

Responsibilities:

• Greet all customers promptly or, if unavailable, acknowledge their presence
• Oversees the coordination of the internal department (new & pre-owned vehicles) with the service department opening and closing internal work orders
• Prepares the “Get Ready” for new and used vehicles
• Inspect each vehicle prior to customer delivery. Inform Sales Consultant once vehicle is ready for delivery
• Verify service concerns; preferably accompany the customer to their vehicle to perform a walk-around inspection and obtain an accurate odometer reading.
• Contact customers daily to confirm upcoming appointments, verify/update customer data, capture email address
• Answer inbound calls with customer inquiries/appointment dates and times
• Check frontline Dealership Service Appointment Calendar and properly schedule appointments
• Outbound calling to confer with customers in order to provide information about recommended maintenance and services, warranty Recalls or Campaigns, overdue for service, service reminders, special order parts, missed appointments
• Respond to email inquiries quickly and efficiently
• Respond to customer needs and work together with frontline Dealership Service Manager/Advisor for exceptional customer experience
• Maintain a pleasant telephone manner and assist customers as required
• Act as initial contact for customer complaints, and get appropriate individuals involved to resolve matters 
• Serves as back-up Receptionist. Covers Receptionist breaks.
• Follow all company and manufacture policies, directives and procedure
• Prepare, process, record and reconcile warranty claims as per manufacturer policies & procedures
• Maintains complete and accurate records for warranty claims
• Forward warranty claims for defective parts to the factory and distributors
• Arranges for parts to be shipped back to factory or distributor, or to be scrapped
• Follow up and re-submit unpaid claims returned by manufacturer
• Keep number of outstanding claims to a minimum
• Maintain schedules for factory warranty, extended warranty, PDI and ensure balances remain current
• Make outbound customer satisfaction, confirmation, recall notice, notice of service due and follow up calls
• Log customer information and purify database
• Ability to work quickly, multitask
• Computer Proficiency
• Demonstrated customer service skills
• Demonstrated communication and interpersonal skills
• Ask the Customer questions to uncover vehicle needs and directs calls appropriately
• Ensure that service consultants receive messages promptly
• Make service appointments if service consultants are unavailable, route appointment information to the appropriate service consultant
• Arrange alternative transportation for Customer when required (Shuttle or Car rental)
• Provide Customers with quotes on vehicle services
• Perform any other duties as assigned by management

Qualifications:

• 2-3 years’ office dealership experience or previous experience as a Internal Advisor/Warranty Administrator
• Familiarity with automotive terminology and manufacturer warranties and procedures, an asset

Benefits

Give us the right attitude, we'll give you the rest. We offer a great compensation package including a full benefit program, management support, team atmosphere, and training programs.

Please send resumes to: ahaq@zanchinauto.com AND phil@altanissan.com

If you meet the qualifications and want to kick start your career in the Automotive Industry then apply today!The Zanchin Automotive Group is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodations for disability during the recruitment process, please indicate this in your application.

*All candidates must be eligible to work in Canada. We thank all applicants for their interest, however, only those selected for an interview will be contacted.