Assistant Service Manager

Assistant Service Manager for Durham Region!

Zanchin Auto Group is Ontario’s largest automotive group. We are committed to our employees offering training, career advancement and competitive compensation and benefits. We are focused on delivering an exceptional customer experience and creating repeat long term business relationships with all of our clients.Mercedes-Benz Durham is currently looking for an Assistant Service Manager to join their growing team.  The ideal candidate will have 2-4 years' experience as a Service Advisor in an automotive dealership. Looking for enthusiastic person that’s goal oriented and driven.

Responsibilities:

• Responsible for the day-to-day activities of the service repair department, including assistingEnsure that customer service needs are met and vehicles are repaired correctly.
• Supervise repair procedures and assist Mechanics / Technicians, Apprentices and Service Advisors to resolve difficult repair problems as needed.
• Notify all staff of anything that would cause work delays.
• Document and review all comebacks and initiate preventative measures to avoid repeats.
• Submit monthly report of comebacks to the Service Manager.
• Submit Warranty claims and ensure that claims are fully paid within 30 days.
• Assist in submitting CMS and TAS cases as directed by the Manager.
• Manage SPORD list on a weekly basis by communicating with Parts Department in finding the status and ETA arrival of the parts.
• Assist in Maintaining an inventory log of tools and equipment’s and maintain all safety recommendations.
• Collaborate with the Service Advisors in ensuring job distribution is done fairly.
• Inform the Service Manager regarding absences of staff by keeping attendance log sheet.
• Ensure high quality of conduct and workmanship from Technicians and Apprentices.
• Do random spot checks in the shop to ensure high quality standards are being met.
• Ensure all Technicians and Apprentices are trained to manufacturer requirements and informed of all related manufacturer recalls, technical bulletins, etc.
• Ensure that the shop is always clean and tidy.
• Follow all company and manufacturer policies, directives and procedures.
• Acknowledge that our goal is to win the Pinnacle and President Awards.
• Comply with required health and safety regulations.
• Perform any other duties as required by your Manager.

Qualifications:

• 2-4 years’ experience as a Service Advisor
• Effective organization and multi-tasking capabilities
• Strong interpersonal and communication skills
• Ability to manage Deadlines
• Experience in providing customer service support
• Excellent knowledge of management methods and techniques
• Working knowledge of service software, databases and tools
• Ability to think strategically and to lead
• Strong client-facing and communication skills
• Advanced troubleshooting and multi-tasking skills
• Customer service orientation

Benefits:

• Competitive compensation
• Employee Benefits package
• Employee discounts on products and services

We thank all applicants for their interest, however, only those selected for an interview will be contacted.

 The Zanchin Automotive Group is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodations for disability during the recruitment process, please indicate this in your application.

*All candidates must be eligible to work in Canada.